Privacy Policy
Last updated:
1. Introduction
Maple Leaf Appliance Repair ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect contact information (name, email, phone, service address), service details, website usage data, and records of your communications with us.
3. How We Use Your Information
We use your information to schedule and complete repairs, communicate about your appointment, send service reminders, improve our services, and comply with legal obligations.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for seven years for warranty and accounting purposes.
6. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access your information, request corrections, withdraw consent, and file a complaint with the Office of the Privacy Commissioner of Canada.
7. Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at (587) 557-8989 or visit our contact page.